Privacy Policy

Effective Date: December 15, 2025

Northside Animal Hospital
15275 Collier Blvd #204
Naples, FL 34119
Phone: 239-251-7818
Email: nahnaples@northsidelovesmypet.com

Introduction

Northside Animal Hospital (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information
We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (address, email, phone number)
  • Pet information (name, species, breed, medical history)
  • Payment and billing information
  • Emergency contact information
  • Any other information you choose to provide

Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Other diagnostic data

How We Use Your Information

We use the information we collect to:

  • Provide veterinary services and care for your pet
  • Schedule appointments and send reminders
  • Process payments and maintain billing records
  • Communicate with you about your pet’s health
  • Respond to your inquiries and requests
  • Improve our website and services
  • Comply with legal obligations
  • Send periodic emails regarding services or updates (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, laboratory services). These parties are obligated to keep your information confidential.

Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Emergency Situations
We may share information when necessary to protect the health and safety of your pet or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of receiving marketing communications
  • Request a copy of the information we hold about you

To exercise these rights, please contact us using the information provided above.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Medical Records

Medical records are maintained in accordance with applicable state and federal laws. Pet medical records may be retained for a minimum period as required by Florida law and veterinary practice standards.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically. Your continued use of our services following any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Northside Animal Hospital
15275 Collier Blvd #204
Naples, FL 34119
Phone: 239-251-7818
Email: nahnaples@northsidelovesmypet.com